All Custom AIT systems come with our 1 Year Collect, Repair and Return Warranty (Gold) as standard. If your system encounters a fault within this period, we will arrange for your PC to be collected, repaired at our repair centres and returned back to you in full working order.
order For business and education customers, we offer a range of flexible warranty options to meet your organisations needs:
Bronze
1-5 Year
- Return to Base
- Shipped or hand deliver accepted
- Base Hardware Phone Support
- Collection from AIT Repair centre
Gold
1-3 Years
- Collection, Repair and Return
- Free Shipping Fees
- Base Hardware Phone Support
- Drop off and Collection Also Available
Platinum
3-5 Years
- On Site 1-2 Business Day*
- Free Shipping Fees
- Base Hardware Phone Support
- Drop off and Collection Also Available
*All AIT warranties only cover hardware issues, and do not cover software issue.
**If an issue occurs outside of your warranty period, we will provide a quote via your support case for repair. If you wish to proceed,
payments can be made via our online payment portal. if you choose not to proceed, we will return your PC free of charge.
***Tamper evident warranty VOID sticker located on the back of each unit. We understand that accidents do happen in all industries, knowing this we will not flat out deny a warranty repair if the seal is broken, each unit will be assessed on a case by case basis.
****Business Day - Monday to Friday 8:00 - 5:00, excluding bank holidays.
Support Case
Open a Support Case with as much detail as possible.
Review
We will review your support case and provide the best solution for minimal disruption.
*Arrange Repair
If we require your device in house we will arrange collection or site visit if applicable.
Fix & Return
Once your device has been repaired and tested we will return it free of change.
Need support or have a warranty Claim?
No matter the query, we are always ready to help!